Customer service
Contact us
A real person answers, monday–saturday, 7:00am–5:00pm pt. Every message answered within one business day. If something is wrong with an order, tell us before you tell your bank — we can usually fix it the same day, and a dispute takes weeks.
The fastest route for order changes, returns and anything with a photo attached.
support@calibratedsupply.comHours
Monday–Saturday, 7:00am–5:00pm PT
Every message answered within one business day. Messages sent at a weekend are answered on the next business day.
Returns address
Contact us first for a prepaid label — do not send anything back without one, or we cannot match it to your order.
Returns are label-first. Write to us with your order number and we will send a prepaid label with the return address on it, so a parcel can never arrive without an order to match it to.
Before you write
- Tracking an order? Check the status with your order number and email — no account needed.
- Do not recognise a charge? Statements from this site read CALIBRATED SUPPLY, not “Calibrated”. Email us and we will identify or refund it immediately.
- Starting a return? Send your order number. You do not need to explain why. Read the refund policy.
- Not sure what to buy? Tell us the hunt, the temperature you expect and what you already own, and we will answer with what we would actually pick — including when the answer is that you do not need it.