Shipping Policy

Standard shipping is $8.95 and delivers in 3–5 business days. Express shipping is $24.95 and delivers in 1–2 business days. Standard shipping is free on orders over $99, before tax and after any discount.

Delivery estimates are business days from dispatch, not from the moment you order, and they exclude weekends and public holidays. Carrier delays during the opening weeks of a season are real; we will tell you about a delay rather than let you find it in the tracking.

All fifty US states, including Alaska and Hawaii. Orders to Alaska, Hawaii and US territories ship standard only and typically take 5–9 business days.

We do not currently ship outside the United States. If you place an international order it will be cancelled and refunded in full within one business day, and nothing will be charged beyond the initial authorisation, which drops off your statement on its own.

We cannot ship to freight forwarders. Orders identified as going to a forwarding address are cancelled and refunded.

Every order ships with tracking and delivery confirmation. The tracking number is emailed when the label is scanned by the carrier, and the same number is available at any time on the order status page without signing in.

If tracking shows delivered and the parcel is not there, contact us. We will open a carrier trace and, in almost every case, ship a replacement before that trace concludes. Please contact us rather than your bank — a replacement takes days and a dispute takes months.

Items marked low stock are genuinely low, not scarcity theatre. If something sells out between your order and dispatch we email you the same day with a date or a refund, and you choose.

Kits ship complete. If one piece of a kit is out of stock we contact you rather than splitting the shipment without asking.

support@calibratedsupply.com · +1 (714) 269-7133. Monday–Saturday, 7:00am–5:00pm PT.