Refund & Return Policy

You may return any Calibrated product within 60 days of delivery for a full refund of the purchase price. Hardware, optics and accessories can come back used. Clothing and footwear must come back unworn in the field with tags attached — try them on at home, walk around the house, and if they are wrong, send them back.

Sixty-day returns. If a piece of gear is not right, contact us within 60 days of delivery for a full refund of the purchase price. Clothing and footwear must come back unworn in the field, with tags; hardware and optics can come back used, because you cannot judge a tripod in a living room.

Cancel before dispatch. Orders can be cancelled at no cost any time before they ship, which is usually within one business day of ordering. Email or call us and we will stop the order and refund you in full.

How to start a return. Email support@calibratedsupply.com or call +1 (714) 269-7133 with your order number. We reply within one business day with a prepaid return label. You do not need to explain your reason, and there is no restocking fee.

Refund timing. Refunds are issued to the original payment card once the return is scanned by the carrier — you do not have to wait for it to reach us. Your bank then takes a further 5–10 business days to post it. Refunds always go back to the card used for the order; we cannot send a refund to a different card or by another method.

Damaged, wrong or short-shipped. If something arrives damaged, is not what you ordered, or is missing from the carton, contact us with a photo and we will ship a replacement immediately at no cost. You do not need to return the damaged item first.

Life-safety equipment. Saddles, platforms, sticks, tethers and lineman's ropes can be returned within the same 60 days if they have not been climbed on. Anything that has taken a fall is not resold under any circumstances — send it back and we will replace it at half price rather than refund it, because we would rather it was retired than in use.

No subscription. Every Calibrated order is a single one-time purchase. There is no subscription, no membership, no auto-refill and no recurring charge of any kind. You will be charged once, for the amount shown at checkout, in USD.

Recognising the charge. Your card statement will show the descriptor printed at checkout and on your order confirmation, which is not the same as the store name. If you see a charge you do not recognise, please contact us before contacting your bank — we answer within one business day and can resolve it faster than a dispute can.

Original shipping charges are refunded on a faulty, damaged or incorrect item, and are not refunded on a change-of-mind return. Return shipping is always free — we send you a prepaid label either way.

Consumables that have been opened — wind checker powder, wash, the wipes in the glove kit — are not refundable once used, for the obvious reason. If a consumable arrives dried out, leaking or unusable, that is a damaged item and it is replaced free.

Any climbing product that has been involved in a fall is not refunded and is not resold. It is replaced at half price. That is not a loophole in your favour or ours; it is how life-safety equipment has to be handled.

Warranty terms are printed on each product page and on the Field Card in the box, and they vary by product — lifetime on packs and optics, three years on shells, one year on knitwear, none on consumables. A warranty claim has no time limit inside its stated term and does not depend on the 60-day return window.

To start a warranty claim, email support@calibratedsupply.com with your order number and a photograph of the failure. We do not require the original packaging and we do not charge for return shipping on a warranty claim.

support@calibratedsupply.com · +1 (714) 269-7133. Monday–Saturday, 7:00am–5:00pm PT. Every message answered within one business day.

Please write in before shipping anything back. We reply with a prepaid label carrying the return address, so a parcel can never arrive without an order to match it to.